Pagan Pearl Emporium

IMPORTANT UPDATE 

POSTING

GOING FORWARD , WE WILL BE USING YODEL FOR DELIVERING YOUR PARCELS 

POSTAGE WILL REMAIN AT £3 

WHEN ORDERING, WE WILL NEED YOUR EMAIL ADDRESS, AND/OR PHONE NUMBER (OPTIONAL) , SO THAT YOU GET POSTAGE AND TRACKING INFORMATION SENT DIRECTLY TO YOU.

ALL OF YOUR PERSONAL INFORMATION IS STRICTLY CONFIDENTIAL AND WE WORK TO GDPR GUIDELINES

THE REASON FOR THE CHANGE - TO ALLOW MORE CONTROL OVER TRACKING TO YOU THE CUSTOMER , TO REDUCE THE AMOUNT OF MISSING/ MISSED DELIVERY PARCELS (AS YOU WILL BE ABLE TO SEE WHEN IT WILL BE DELIVERED AND TO BE ABLE TO REARRANGE DELIVERY TO SUIT YOUR NEEDS. 

PLEASE REMEMBER TO READ THE POSTING POLICY, STATING - ALLOW 10 WORKING DAYS TO PROCESS, MAKE AND PACKAGE ORDERS.

IF YOU HAVE ANY FURTHER QUESTIONS PLEASE FEEL FREE TO MESSAGE US 

-PPE ADMIN

REFUND POLICY

PAGAN PEARL EMPORIUM OFFERS A REFUND IN FULL OR PART

FULL REFUND :

THE CUSTOMER IS ENTITLED TO A FULL REFUND IF :

THE ITEM/S NEVER ARRIVED, WHICH MUST BE PROVEN FIRST BY PPE CONTACTING THE POST OFFICE AND CHECKING THE TRACKING, TO SEE IF A SIGNATURE HAS BEEN SUPPLIED OR A PHOTOGRAPH OF DELIVERY. IF THERE IS PROOF OF DELIVERY A REFUND WILL NOT BE MADE

IF THE GOODS ARRIVED DAMAGED

IF THE GOODS BREAK UPON ARRIVAL, IF THIS TAKES PLACE, THE ITEM MUST BE POSTED BACK TO PPE, WHO WILL INSPECT THE ITEM, IF THE FAULT IS NOT INTENTIONAL A FULL REFUND WILL BE MADE

PARTIAL REFUND

A PARTIAL REFUND MAY BE MADE IF AN INDIVIDUAL DECIDES THEY NO LONGER WANT THE PURCHASED ITEM. THERE MUST BE A VALUED REASON FOR THIS, AS ALL ITEMS ARE HAND MADE.IF THE REASON IS DEEMED REASON ENOUGH A PARTIAL REFUND WILL BE ISSUED

IF PROOF OF DELIVERY CAN NOT BE EXPLAINED – DELIVERED TO WRONG ADDRESS ETC, A PARTIAL REFUND MAY BE MADE

ALL REFUNDS MUST BE CLAIMED WITHIN 10 WORKING DAYS OF PURCHASE, ANYTHING AFTER THIS TIME PERIOD, REFUNDS WILL NOT BE ISSUED.